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Policies & claims

The policy and claims lifecycle, end to end

From quote to endorsement to claim, every policy event is tracked — and every claim moves through clear readiness and SLA milestones, not someone's inbox.

app.connetikiq.com.au/claims
Claims
JM
Lodged 3
CLM-1042
Acme Logistics
SLA 3d
Assessment 5
CLM-1039
Vertex Mfg
SLA 1d 4h
CLM-1036
Northside Med
Overdue
Negotiation 2
CLM-1031
Harbour Cafe
SLA 2d
Settlement 1
CLM-1028
Delta Freight
SLA 6h
interface preview
Policy lifecycle

From quote to bound to endorsed

Keep every policy's full history in one register — cover, insurer, premiums and key dates. When something changes mid-term, an endorsement captures it and keeps invoicing and the ledger in step.

  • Complete policy history
  • Mid-term endorsements
  • Key-date visibility
  • Linked to finance
app.connetikiq.com.au/policies
Policies
JM
Policy #ClientInsurerExpiryStatus
POL-20451 Acme Logistics QBE 14 Jun Active
POL-20448 Harbour Cafe Allianz 22 Jun Renewing
POL-20447 Vertex Mfg CGU 01 Jul Active
POL-20443 Northside Med Chubb 09 Jul Active
POL-20440 Delta Freight QBE 18 Jul Endorsed
interface preview
Claims orchestration

Move every claim through clear milestones

A claim isn't a status field — it's a process. ConnetikIQ drives claims through defined stages with readiness checks, so nothing progresses until it's genuinely ready, and SLA clocks track the time that matters.

  • Defined claim stages
  • Readiness blockers
  • Automatic SLA clocks
  • The right notifications
app.connetikiq.com.au/claims
Claims
JM
Lodged 3
CLM-1042
Acme Logistics
SLA 3d
Assessment 5
CLM-1039
Vertex Mfg
SLA 1d 4h
CLM-1036
Northside Med
Overdue
Negotiation 2
CLM-1031
Harbour Cafe
SLA 2d
Settlement 1
CLM-1028
Delta Freight
SLA 6h
interface preview
Everything in broking

Run the desk with confidence

The operational backbone your brokers work in every day — connected to the money behind it.

Policy register

Every policy, insurer, cover and key date in one place — with a complete history per client.

Endorsements

Process mid-term changes that flow straight through to invoicing and the trust ledger.

Claims orchestration

Drive each claim through defined stages, with the right people notified at the right time.

Readiness blockers

See exactly what's stopping a claim from progressing — each blocker cleared by a specific action.

SLA milestones

SLA clocks that start and complete automatically as a claim hits each milestone.

Client & insurer records

A single record for every client and insurer, linked to their policies, claims and finances.

See ConnetikIQ run your brokerage

Book a walkthrough and we'll show you policies, claims, trust accounting and renewals working together on one platform.